Technology Consultant | Ex-VP Information Technology

Turning operational complexity into simple, reliable systems

I'm Anuj Bal Dikshit, Tech Solutions Architect with 28 years in operations-heavy businesses. Deepest in Travel/Aviation/Cargo (20+ years, counter to VP), applied equally to Enterprise, Logistics and Real Estate - I architect back-office engines that run operations - API engines, management backoffices, process automation and pragmatic AI assistance - reliably, securely and at scale.

India | Hybrid Retainership + Project-based Anonymous & NDA-respectful

anuj@dikshit.me LinkedIn Profile

Direct contact - no newsletter, no tracking.

About

Practitioner, not an agency

I work directly with business owners and operations teams - no layers. My strength is translating messy operational workflows into stable web applications that staff actually use daily. Most systems I build are back-office / internal: not public marketing sites, but the internal tools that manage bookings, inventory, documentation and day-to-day operational workflows.

What I do well

Map business processes to data models & workflows before coding
Build backoffice systems that handle real staff load, permissions & audit
API engines & integrations - GDS, supplier APIs, internal services (see Swagger example insight)
Modernise legacy stacks incrementally without stopping operations
Advise retainership clients on architecture, vendor choices & risk

How I work

Anonymous by design - client names, URLs and exact volumes are confidential. I showcase types of problems solved, not client logos. If you need a reference, I connect you after a mutual NDA. Retainership clients get priority, project work is scoped with clear milestones.

Technology approach

Technology-agnostic. I work with your existing stack and add what moves the process forward. Recent: PHP/Laravel, Node, Python, React, MySQL/Postgres, REST/OpenAPI, AWS/GCP, Docker - chosen for fit, not fashion.

Engagement

Retainership: Ongoing architecture & enhancements
Project: Fixed scope - backoffice / API engine
Advisory: Review & roadmap (hourly)

Payment: milestones (30-50% advance). See Terms & Payment Policy.

Experience

28 years - from counter to VP IT

Progressive operational → technical → leadership path. The continuity matters: I've seen travel/cargo operations from both sides of the counter.

Oct 2023 - Present | 2y 11m

Technology Consultant

Self-employed | Hybrid, India

Advising & building process-driven web applications for travel, airline, cargo and enterprise clients on retainership and project basis. Confidential engagements.

Apr 2017 - Sep 2023 | 6y 6m

Vice President, Information Technology - Zmart Tech Partners

Technology leadership, delivery oversight and enterprise architecture across multiple products/clients.

May 2015 - Mar 2017 | 1y 11m

Sr. Manager, IT (Planit Travglobal Pvt Ltd) - flydubai

New Delhi

Airline systems & operations technology. Reservation, crew and flight operations domain exposure.

Jul 2008 - Apr 2015 | 6y 10m

Project Manager, IT - EMM Software Ltd

End-to-end project delivery and team leadership for enterprise applications.

May 2000 - Jun 2008 | 8y 2m

Sr. Developer, IT - Softman Multitech

New Delhi

Core development tenure - deep hands-on system building.

1998 - 2000

Counter Supervisor - STIC Travel Group

Supervisory operations role in travel retail environment.

Dec 1997 - Nov 1998 | 1 yr

Counter Staff - Travel Agency

Entry-level travel operations - foundation of domain understanding.

Capabilities

Where I add value

Not a marketing website shop. I build internal systems that must work every day.

Backoffice & Process Automation

Order-to-cash, booking ops, cargo handling, recon, role-based access - systems staff live in.

Workflow & approvals
RBAC & audit trails
Bulk ops & exceptions

API Engines & Integration

OTA aggregator engines, supplier integrations, OpenAPI/Swagger-documented services.

REST + Webhooks
Supplier/ GDS abstraction
Rate & inventory mgmt

Industry Depth, Transferable

Deepest in Travel/Aviation/Cargo (counter to VP), applied to any ops-heavy business - understands booking, inventory and ops realities and translates them elsewhere.

Booking & inventory flows
Operations backoffice
Process-heavy systems

AI-Augmented Efficiency

Pragmatic use of AI (RAG, agentic parsing) inside business apps - not AI theatre.

Doc & invoice assist
Ops co-pilot features
Existing stack first

Selected Work

Anonymous by obligation - types of systems delivered

Below is a generic description without exposing client identities. All backoffice/API, not public brochure sites.

Operations | Backoffice

Cargo Operations Backoffice

Operations backoffice for a logistics/cargo company. Handles ops, tracking and coordination workflows for staff. Private, role-gated.

BackofficeProcess AutomationCargo Domain

API Engine | Multi-supplier

OTA API Aggregation Engine

Engine powering multi-supplier integrations (e.g., OTA) - normalises supplier APIs, pricing and availability. Swagger-documented for partner consumption.

REST APIsOpenAPIAggregator

Travel | Aggregator Platform

Travel Aggregator & Distribution

Backoffice and distribution logic for aggregating travel inventory across suppliers - inventory, pricing and booking orchestration for B2B/B2C channels.

InventoryBooking EngineB2B/B2C

PropTech | Conveyancing

Real Estate Conveyancing Tool

Support tool for conveyancing workflows - structured steps, document handling and stakeholder coordination. Domain-adapted for legal process rigour.

WorkflowComplianceDocument Mgmt

Confidentiality: No client logos or identifiable metrics displayed - current retainership clients and their customers may see this profile. Detailed walkthroughs available under NDA on a call.

Approach

Why management trusts this profile

Process first

Map the real process with ops staff before writing code - avoids rework.

Reliability

Long tenures show stability - VP-level awareness of security, audit and continuity.

Direct access

You talk to the architect directly, not an account manager.

Clear scope

Milestones, ownership on full payment, docs and handover - per Terms.

Contact

Let's see if there's a fit

Best via email. I respond within 1-2 business days.

Email

anuj@dikshit.me Preferred - attach process note / scope

linkedin.com/in/anujbaldikshit Connect with a note on context

Location

India - Hybrid Mon - Sat IST business hours

This profile is intentionally lightweight - a direct overview with no tracking or mailing list.